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Loving Hands Thrift Store Management

Description:
Store Operations: • Manage daily store operations, including opening and closing procedures, ensuring a clean and organized environment. • Oversee the processing of donated items, including sorting, pricing, and displaying merchandise. • Implement store policies and procedures. • Ensure proper cash and banking procedures. Staff/Volunteer Management: •Train, supervise, and evaluate staff and volunteers. Create and maintain employee schedules. •Provide coaching and feedback to staff and volunteers. • Address employee issues and concerns. Customer Service: • Provide excellent customer service and ensure a positive shopping experience. • Address customer inquiries and resolve complaints. • Maintain a welcoming and accessible store environment. Sales and Financial Performance: • Drive sales and meet financial goals. • Analyze sales data and identify areas for improvement. • Manage the store budget and track expenses. • Develop and implement marking campaigns for social media.

Qualifications:
• A post-secondary school education in business/retail and a minimum of 2 years of demonstrated customer-focused retail management experience or an equivalent combination of education and experience. • Demonstrated experience building and motivating teams and the ability to improve productivity, engagement, and retention. • Exceptional customer service skills and the talent to build guest loyalty and community relationships. • Superior time management skills, experience driving results, and the ability to deliver business results. • Demonstrated ability to achieve consistent profitability by maintaining high standards in sales, merchandising, marketing, floor displays, store promotions, guest service, public relations and expense control. • Excellent oral and written communication skills, interpersonal skills and experience working with a diverse population are essential. • Computer literate with demonstrated proficiency in Microsoft Office Suite, email, internet, and have knowledge of basic accounting procedures, including online payroll and timekeeper systems. • Ability to work weekends, and holidays as needed • The ability to work Saturdays is required. • Must be resident in and eligible to work in Manatee County • Successful reference and background check.

To Apply:
Please complete the application at this link: https://forms.gle/n8Hc7nxy81L2Lq379

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